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Testimonial:

Proactive is my management philosophy here at O'Kelly's, our intent is to comply fully with all rules and regulations regarding my liquor license and the City of Fargo.

Recently, we had an incident in which a few of our employees were found drinking on premise long after the bar had been closed.  Along with working closely with the Fargo Police Department, I felt that we needed to implement a video surveillance system which would allow us to monitor operations on site, as well as remotely.  Requirements were that myself, along with my management team, would be notified of any movement during specified hours and that no video was to be stored in house.

From my research, I found that byRemote could provide us with the video solution that I was looking for.  With byRemote storing the video off-site on their servers, I'm assured that the video can't be tampered with and we have anytime access to the video, regardless where we're at.  Once the system was installed, a motion detection feature was added to notify my by e-mail with video snapshots of any person or persons that were at the bar during the restricted hours.  All of my employees know that they are to be out of the bar by a certain hour and they know now that they will be recorded if they're not.

Preventative is the key word.... all of my employees have been made aware of the cameras and know that myself and my management team are monitoring the video.  I feel that the video surveillance allows us to run a "tighter ship" and actually, our employees appreciate this.

In closing, I would recommend byRemote to anyone who is planning to install a video surveillance system.  The installation was professional and quick and the after-installation support is provided with a low monthly fee and now with this being done, I have more time to concentrate on managing the rest of my business."

Mike C. - Owner
O'Kelly's Tastes & Toddies

 

Family Style Restaurant: Valley Kitchen on Main
Small Mom & Pop goes "High Tech"
     

Client: Valley Kitchen on Main
Location: Fargo, ND

Actual picture quality


Mission 
Laurie B. has run a tight ship at the Valley Kitchen in Fargo, ND for the last 23 years.  She expects her customers to receive top quality food and excellent service while enjoying the "down home" atmosphere.  Antique toy trackers and delicate painted plates line the walls of this favorite local restaurant.  So when the cash register kept coming up short, Laurie knew it was time to call in some help.

Solution 
The owners worked with byRemote, an IP surveillance solutions provider, to install a surveillance system with four Axis network cameras, one storage PC, the byRemote Surveillance Center camera management software and connected them all with a DSL line.

Instant Text Messages
upon Motion Detection

 

The solution enables the owners to view their cameras remotely from home via the Internet and to be notified if any movement is detected at the cash register after the restaurant has closed for the evening.  byRemote helped set up the cameras to send an instant text message to their cell phone if motion is triggered and an email is sent immediately with screenshots attached of the incident.

Result 
One evening while at home, her cell phone rang with a custom ring tone that was set up to notify her when it was a text message.  The text message read "Motion detected by cashier camera" along with a date and time stamp.  They were able to immediately go to their email and check for incoming messages.  The Subject line read "Motion Detected at location" and had screenshots attached of a familiar person at the cash register.  Laurie was able to compile a movie clip of the incident and present it to the employee the next day.

Added Advantage: Improved Quality of Service
A new study from the Food Marketing Institute (FMI) shows employee theft accounts for 43.3 percent of total losses.  Cash was the number one type of employee theft, finishing ahead of last year’s leader — merchandise theft, which came in a close second.  Cash is most frequently stolen by employees directly from the cash register.

“Retailers lose billions of dollars each year from shoplifting, employee theft and organized retail theft,” said Anne-Marie Roerink, FMI director of research.  “Even the slightest improvement in these areas will add significantly to the bottom line of every food retailer.”  Reference  By implementing products and services offered by byRemote, Inc., the Valley Kitchen restaurant has been able to reduce shortages at the cash register while improving quality of service.

"With the byRemote system in place, our till shortages are controlled, customers are greeted promptly and food orders are picked up promptly for delivery.  Since the cameras are network based, the live video can be viewed from multiple PC’s.  We utilize two viewing stations - one in the manager’s office and one at the server station.  This ensures that servers and floor managers can monitor service levels of all dining areas at all times.  This creates customer satisfaction by offering faster service," Laurie said.  "At first we didn't see a need to order high-speed Internet at the store, but are glad we did.  We are able to monitor activity from our home computer over our cable Internet connection and have seen a jump in production and profitability since installing the cameras."

 

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